3cubed Pty Ltd is committed to protecting the privacy of personal information we collect and handle in the course of our business. This privacy policy explains how we collect, use, disclose and protect personal information, and how individuals may access or correct their information. This policy is consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Summary
We collect personal information only where it is reasonably necessary to deliver our products and services. We use personal information for business operations, customer support, marketing and legal compliance. We do not sell personal information. We take reasonable steps to protect personal information from misuse or unauthorised access. Individuals may request access to, or correction of, their personal information at any time.
What personal information do we collect?
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we collect depend on the nature of your relationship with us, and may include:
- name
- business name
- email address
- postal address
- telephone number
- user account details
- service history, enquiry history or purchase history
- information provided when applying for employment
How do we collect personal information?
Where possible, we collect personal information directly from you when you contact us, submit enquiry or booking forms, purchase services, apply for employment, or communicate with us by phone, email or via our website.
How do we use personal information?
We use personal information for business operations including customer support, service delivery, billing, marketing, recruitment, service improvement and legal compliance.
Disclosure of personal information
We may disclose personal information to IT and cloud service providers, helpdesk platforms, professional advisers, and service providers engaged to deliver products or services. We do not sell personal information.
Overseas disclosure
Some service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards.
Direct marketing
We may send relevant product or service information where reasonable. You may opt out at any time via unsubscribe links or by contacting us.
Security of personal information
We take reasonable steps to protect personal information and destroy or de-identify it when no longer required.
Access and correction
Individuals may request access to or correction of their personal information.
Data breaches
We comply with the Notifiable Data Breaches scheme and will notify affected individuals and the OAIC where required.
Cookies and website usage
Our website uses cookies for functionality and analytics. You may disable cookies via browser settings.
Complaints
Privacy concerns can be raised with us directly, or with the OAIC if unresolved.