3cubed Pty Ltd

Voice Solutions

CyTrack - Unified Communications, Call Centre Solutions & Business Intelligence

CyDesk™ and it’s related product suite are the most comprehensive and powerful Computer Telephony Integration (CTI) suite on the market.  CyDesk's ability to integrate with almost all PABX systems and most CRM systems means that chances are it will work with your existing systems and produce the results you’re after.

CyDesk™ can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Or just highlight any number in Windows and Right-Click to Dial. All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and in fact better supported now it can be done from your PC.

Simple and Powerful:

Whether you’re a small organisation with 2-3 staff or a large Call Centre operation CyDesk takes your communication processes to another level.

By adding CyRecord, you can record all or just some of your calls and even have them integrated to your Contact system.  With CyReport, you have access to an impressive list of pre-designed reports to help you manage your communications.

If you’re considering integrating your phone system with computer applications then please give us a call to discuss what’s possible by using a CyTrack Solution.